If your card was declined, here are some potential reasons and solutions:
- Insufficient Funds: This means there isn't enough money in your account to cover the transaction.
- Store Level Control: Some stores may have specific restrictions on card usage, such as limitations on the types of purchases or maximum transaction amounts. You may want to check with the store or try using your card elsewhere.
- Split Payment Order: When making split payments, ensure that the first tender (payment method) you use has enough funds to cover the transaction. This will prevent your card from being declined.
- Card Activation: If your card hasn't been activated yet, it won't work for transactions. You'll need to activate it through the provided instructions before using it. Learn how to set up your card by reading “How do I activate my card?”.
- Incorrect PIN: Your card may be declined if you enter the wrong PIN. Double-check that you're entering the correct PIN associated with your card.
- Blocked Card: Sometimes, cards can become inactive or blocked due to various reasons, such as security concerns or suspected fraudulent activity if too many attempts of an incorrect PIN have been made. If you suspect your card is inactive or blocked, please contact us immediately for assistance in resolving the issue.
If you're still experiencing issues or have any further questions, feel free to contact us.
Certain restrictions apply such as alcohol and tobacco purchases.